Director, DDS Programs - HopeWell Inc. - Dedham, MA

Position Summary

The Director of DDS Programs is an essential part of HopeWell’s leadership team. The Director will work closely with the Vice President, Programs to provide strategic leadership to the residential, shared living and in-home supports programs. The Director will be responsible for ensuring HopeWell’s mission, values and vision are the cornerstone of our DDS programs while assessing our capacity for growth in the communities we serve. The position will oversee the full scope of operational and clinical services of HopeWell’s DDS programming which includes 7 residential programs (in the greater Boston area), approximately 30 Shared Living placements (across MA), and in home support services (in the greater Boston area). The Director will provide administrative and programmatic oversight to the DDS programs’ management team and inspire a culture of continuous improvement that values learning and a commitment to quality.


  • Provides oversight to all DDS programming. Ensure that all sites meet and maintain all required agency and state regulatory standards in regards to services provided, physical plant, record keeping, data collection, staff training, and staff management.
  • Responsible for ensuring all individuals are provided high quality, person-centered services.
  • Provides strategic direction to DDS programming, focusing on sustaining and improving services as well as opportunities for growth.
  • Establishes close working relationships with relevant collaterals and supports program managers in optimizing these relationships.
  • Develops consistent practices across sites with respect to service delivery, program management, performance management, data management, and training.
  • Interviews, hires, evaluates and supervises DDS program managers, administrative, and clinical staff. Provides oversight to supervision of direct care staff. Provides on-going coaching and recognizes good work performance through commendations and other staff appreciation programs.
  • Collaborates closely with DCF Program Directors to provide support and supervision to staff providing DDS services within satellite foster care and family support offices.
  • Conducts in-service programs and other actions needed to ensure staff are current on regulations, procedures, and changes in protocol as well as agency policies.
  • Conducts regularly scheduled management meetings.
  • Collaborates with VP, Programs and VP, Finance to develop budget. Monitors and ensures execution of approved budgets and staffing allocations.
  • Represents HopeWell on relevant statewide committees, advisory groups, and task forces.
  • Conducts regularly scheduled visits of homes and facilities. Visits will include non-traditional work hours/days.
  • Ensures 24-hour on-call support and supervision for all programs. Provides backup crisis management support and administrative coverage as needed.


The ideal candidate will be well versed in DDS programs, specifically residential, shared living services, and in home support services for individuals with intellectual disabilities. He or she will bring a unique skill set of clinical, business and managerial expertise and will also possess:

  • 10 years of experience working with intellectually disabled population, providing direct service as well as managing multiple programs and large teams.
  • 5 years of supervisory/management experience.
  • Expert knowledge of disability services, nonprofit social service operations, DDS and OQE regulations, and funding structures.
  • Decisive, effective leadership, and management skills.
  • A high degree of effective oral and written communications skills.
  • Advanced analytical and problem-solving skills and judgment with specific application to social service and health clinic data.
  • Must be able to organize, plan, and prioritize activities with specific attention to higher level strategies while ensuring that details are also effectively addressed.

Other Requirements

  • Daily access to an automobile is required.
  • A valid MA State Driver’s License.
  • Remain current in all DDS required trainings.
  • Clearing of background checks as required by state and federal law.
  • Disclaimer Statement

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

In accordance with Federal law and U.S. Department of Agriculture (USDA) policy, this institution is prohibited from discrimination on the basis of race, color, sex, national origin, religion, age, disability, military status, veteran status, or genetic information. (Not all prohibited bases apply to all programs.) To file a complaint of discrimination write to USDA, Director, Office of Civil Rights, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410 or call (800) 795-3272 (voice) or (202) 720-6382 (TDD). USDA is an equal opportunity provider and employer.

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