Director of Operations, Developmental and Brain Injury Services - Advocates - Framingham, MA


The Director of Operations, Developmental & Brain Injury (D & BI) Services, develops and implements operational strategies for the D & BI service lines including the provision of administrative oversight of assigned clinical services, programs and contracts as assigned. He/she is responsible for service line project management; contract monitoring; budget development, management, and analysis; program development; and compliance.

Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement. We are a strong-knit community that values the ideas and contributions of our staff.

Are you ready to make a difference?


First Shift


  • Develop, manage, streamline and administer the budget for service lines, analyze expenditures and recommend adjustments in collaboration with divisional leadership and the Fiscal Department.
  • Implement program development, policies, procedures and standards of practice, which ensure delivery of quality care and compliance with standards or regulatory agencies.
  • Develop systems and ensure implementation of applicable policy/procedures and state/federal regulations within the Division.
  • Leads assigned contract management functions, including managing all interactions and meetings with contract managers and program staff.
  • Represent the D & BI Services division on committee’s and taskforces as required.
  • Develop, manage, streamline or eliminate administrative processes and requirements for the Division to insure operational efficiency, clinical integrity and program integrity.
  • Work across divisions and with support departments to assure their involvement in support of the division and that they serve the division needs in a fashion consistent with the overall goals and objectives of the agency.
  • Direct, manage and coordinate projects as assigned including timelines, resources required, schedules and project milestones.
  • Serve as a liaison between internal and external stakeholders persons served, families and informal supports as needed.
  • Ensure quality management systems are implemented within assigned services.
  • Maintain constructive and productive internal and external communications with staff, managers, providers, vendors, and funding sources.
  • Ensure health and safety of clients and staff through compliance with agency policies, OSHA and other safety standards.
  • Ensure all required documentation and reports are submitted on time in accordance with Agency and department due dates.


  • Bachelor’s Degree in business/finance or related field plus six to ten years’ related experience and/or training. Experience in a non-profit environment required. Experience with Medicaid/MassHealth, state contracts, clinical administration and grant management a plus.
  • Strong business acumen and familiarity with clinical and operational best practices.
  • In-depth working knowledge of business operations, including budgeting and forecasting.
  • Proven administrative and management ability in a complex environment preferably health care or clinical administrative settings.
  • Strong computer knowledge. Working knowledge of Microsoft Word and Microsoft Excel.
  • High energy level, superior interpersonal skills and ability to function independently as well as in a team atmosphere.
  • Strong analytical, numerical and reasoning abilities.
  • Excellent written and verbal communication skills.
  • Results oriented with the ability to balance other business considerations.
  • Must hold a valid driver's license, have access to an operational and insured vehicle and be willing to use it to transport clients.
  • Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations.

Advocates is an EOE/D/F/M/V.

Why Should I Consider a Career in Human Services?

Our Team members are dedicated to engaging and empowering individuals by forming lasting relationships, collaboratively achieving personal goals, offering creative solutions to everyday and complex situations, and actively listening. We exercise independent judgement and contribute to the overall success and benefit of the Team.

Is Human Services a Fit for Me?

Successful Team members are open-minded, eager and compassionate, and will exercise solid, independent judgement while fostering trustworthy relationships with the individuals that we serve. We put the individual first.

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