Director of Residential Operations - Delta Projects - Dedham, MA

The Director of Residential Operations is responsible for the successful administration and management of quality supports for people with intellectual and developmental disabilities. They provide operational, budgetary, health and clinical leadership, support, and oversight to the Directors of Residential Services in order to maintain a sound operational environment while ensuring the consistent delivery of services that enhance the quality of life of the individuals supported.

  • Ensure implementation of the PBS philosophy of service delivery for residential services in all homes.
  • Ensure that individuals are treated with dignity and respect in all aspects of their lives.
  • Develop Director of Residential Services team to ensure high quality of services across all programs.
  • Identify and develop resolution plans for issues facing programs sites; work closely with the Directors of Residential Services in promoting competency and professional development of Program Managers.
  • Oversee and coordinate the ISP development process and implementation.
  • Collaborate with the Director of Human Resources in workforce planning and performance management, in conjunction with Delta’s Collective Bargaining Agreement, in order to ensure effectiveness of staff competency systems.
  • Organize staff and staffing functions to provide appropriate and efficient contact, services and satisfaction for individuals we support.
  • Ensure staff receive appropriate training to perform duties adequately and maintain all required certifications.
  • Ensure that performance feedback and evaluations are conducted for all employees in residential services.
  • Manage and administer budget for residential services; analyze expenditures and recommend adjustments.
  • Contribute to Delta’s strategic planning process to include development, implementation, analysis and revision.
  • Ensure that clinical and healthcare integrity of programs and services are maintained.
  • Ensure quality management systems throughout the homes in conjunction with Quality and Improvement staff.
  • Ensure homes meet all regulatory requirements from funding sources and exceed licencing and certification requirements.
  • Maintain constructive and productive internal and external communications with staff, managers, providers, and funding sources.
  • Ensure health and safety of individuals and staff through compliance with Delta Projects’ policies, OSHA and other safety standards.
  • Perform all duties in accordance with Delta Projects’s policies and procedures.


  • Bachelor's Degree or equivalent or six to ten years related experience and/or training, or equivalent combination of education and experience.
  • Minimum of 5 years supervisory experience in a related field including workforce planning, strategic leadership and non-profit experience is preferable.
  • Operational knowledge of services relating to the I/DD population, including self advocacy, Medication Administration, and entitlement funds management.
  • Professional oral and written communication skills.
  • Proficiency with Microsoft Office.

Delta Projects offers competitive compensation and a broad range of employee benefits including health and dental insurance, life insurance at no cost, paid earned time and sick leave, tuition assistance, short term disability insurance, pre-tax retirement program and pre-tax flexible spending accounts.

Log in