Family Support Coordinator - The Arc of Greater Plymouth - Plymouth, MA

Position: Family Support Coordinator

Report to: Family Support Program Director

Status: Part-time, Non-Exempt

Job Purpose

The Family Support Coordinator is responsible for providing contracted Family Support Center services to include Information and Referral, Educational Trainings and Workshops, Short Term and Extended Navigation, and preparation of stipends, reimbursements and caregiver time sheets for payment.

Primary Duties and Responsibilities

  • To provide Information and Referral resources to all individuals, parents, caregivers as their first point of contact at Family Support.
  • To maintain monthly contact via phone or email with all contracted FS individuals.
  • To maintain consistent contact with individuals that are identified as receiving short term and extended navigation.
  • To continue to research and become educated in benefits, entitlements, policies, resources, disability and special education related laws and proposed legislation.
  • To identify needs via DDS tools (action plans & family support plans) to determine short term and long term navigation goals and desired outcomes.
  • To work with the individual and family/caregivers to provide resources and supports.
  • To maintain Family Support Center paperwork to include case notes, monthly contact reports, action plans, and annual family support plans and expenditure forms.
  • To work with the Family Support Director to identify and address any issues or concerns, to identify potential new families and to regularly review budgets and spending.
  • To work within the guidelines of the DDS contract and funding.
  • To attend Family Support Center meetings, and coordination meetings and individual supervision with the Family Support Director.
  • To perform other tasks that will benefit individuals, families, the agency and/or team as requested by the Executive Director and/or Family Support Director.


  • Personal qualities of integrity, credibility and a commitment to and for The Arc’s mission statement
  • Excellent verbal and written communication skills
  • Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
  • Proven organizational and effective time management skills
  • Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
  • Proven success developing positive working relationships with diverse stakeholders.
  • Bachelor’s Degree preferred but not necessary and minimum 2 years’ experience working in human services, allied health, or education/special education or position working with persons with developmental disabilities. Additional Experience may be substituted for degree.

Knowledge of program management and of client groups

Proficient in Microsoft office & outlook

Valid Driver’s license with clean driving record
Must be able to pass criminal background check

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