Operations Manager - Bay Cove Human Services - Dorchester, MA


  • M-F


  • TBD


  • Monitors program expenditures within the contracted budget.
  • Ensures that contact with customers and outside agencies is provided in a professional manner on an ongoing basis.
  • Maintains a positive and professional relationship with the program’s neighbors, community members, involved family members, colleagues and funding sources.
  • Completes consumer payroll as necessary including; printing weekly, monthly and quarterly payroll reports.
  • Completes monthly consumer billing to be submitted to the MassHealth, third party, ASAP, CACFP
  • Maintains accounts receivable procedures for production customers and invoicing for all contracted jobs.
  • Submits requests for payment of bills to the Bay Cove accounting department.
  • Records and deposits payments received and requests postage meter checks as necessary.
  • Submits weekly staff time sheets to payroll department and prints up new staff time sheets weekly.
  • Maintains monthly attendance sheets for programs.
  • Coordinates the repair program equipment.
  • Orders office and program supplies as needed.
  • Insures that interoffice mail is delivered daily to other departments.
  • Oversees the distribution of petty cash for the programs and weekly reconciliation of petty cash.
  • Ensures that agency and regulatory standards are met and maintained, including agency QA audits.
  • Ensure afflictions and contracts are up to date and coordinate with BC.


  • Computer literate in Microsoft Word, Microsoft Excel and QuickBooks and Access.
  • Attends required orientation and training, including in service training, conferences and seminars within the indicated timelines and achieves satisfactory competency.
  • An acceptable CORI (criminal record assessment).
  • BA in business or other related field preferred.
  • Three years experience in accounts payable/business administration, experience in office management preferred. Demonstrated professional writing, supervisory, interpersonal, communication, oral presentation, clinical and organizational skills. Valid Massachusetts Driver's license.
  • Ability to lift 30 pounds.
  • Driving License Required? Yes


  • Excellent benefits package including health and dental insurance, 403(b) retirement plan, tuition reimbursement/remission, paid vacation & holidays, sick time pay, and employee referral bonuses.

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