Service Manager - Bay Cove Human Services - Bradston Day Habilitation, Boston, MA

Schedule: M-F 8-4

Salary: TBD


  • Provides staff supervision and training for the Education/Employment Counselors and relief staff.
  • Identifies needs for and ensures the provision of staff training.
  • Creates daily staffing schedules.
  • Ensures provision of adequate staff coverage during operating hours of the program.
  • Provides daily shift coverage in program.
  • Protects the rights and dignity of the individuals we support.
  • Safeguards the confidentiality of those supported by the programs.
  • Administers medications as needed.
  • Ensure medication records are in compliance with MAP policies.
  • Leads the Education/Employment Counselor team in upholding and enhancing the human rights, dignity and full community integration of all program participants.
  • Assesses individuals training needs, develops descriptive teaching programs and monitors effectiveness through data collection.
  • Oversees curriculum development and ensure it meets the needs and desired of the individuals.
  • Coordinates Individual Support Plan development and implementation and attends team meetings as scheduled.
  • Develops and implements clinical and behavioral treatment plans.
  • Ensures accurate data collection of target behaviors.
  • Participates in clinical consultation and risk management meetings as needed.
  • Provides crisis assessment, prevention and needed intervention.
  • Provides advocacy and case management services for the individuals of the program, which includes contact with families, residential providers and other service providers.
  • Ensures progress notes, ISP assessments and support strategies and DDS reports are completed as required by contract.
  • Ensures program documentation meets CARF regulations and licensing regulations.
  • Monitors program expenditures within the contracted budget.
  • Assists in the development and administration of policies and procedures for both the agency and the program.
  • Prepares monthly and Quarterly reports for program trends.
  • Prepares quarterly reports for program annual objectives.
  • Ensures timely completion of weekly production reports and monthly billing reports.
  • Ensures compliance with agency policies and procedures for both individuals and staff.
  • Develops and monitors a programmatic schedule that ensures completion of program duties and individual’s ISP goals.
  • Ensures that contact with families and outside agencies is provided in a professional manner on an ongoing basis.
  • Ensures proper maintenance of the physical site in compliance with agency regulations.
  • Assumes all program responsibility including the development and initiation of program goals.
  • Maintains accurate programmatic documentation such as emergency reports, transportation sheets, daily logs, progress notes, teaching programs, and any other documentation assigned by the Director.
  • Ensures that agency and regulatory standards are met and maintained, including agency QA audits, CARF, DDS licensing, and MAP reviews.
  • Assumes responsibility for the basic care of the agency vehicles.
  • Maintains the agency vehicle logs accurately.
  • Ability to use computer for documentation, email communication and on-line training.


  • BA/BS in Psychology or related field.
  • Three years previous work experience in human service setting preferred.
  • Demonstrated ability to work effectively and collaboratively with a culturally diverse population of individuals, co-workers, care providers, family and community members.
  • Demonstrated supervisory and management experience.
  • Ability to work collaboratively as a member of multidisciplinary and cross-functional teams.
  • Ability to work as an effective change agent.
  • Professional documentation and communication skills, as well as demonstrated organizational skills.
  • Ability to negotiate and resolve differences.
  • Ability to identify opportunities and obstacles and develop effective, creative solutions to pursue opportunities.
  • Ability to assist people with mobility impairments as needed.
  • Ability to lift 30 pounds.
  • Driving License Required? Yes

Log in