Overview
We have all encountered both inspiring and challenging relationships with co-workers, business associates and other parties with whom we need to work. Through a self-discovery process, gain a better understanding of emotional and physical forces you may be experiencing. Develop personal strategies that minimize stress, promote productive workplace outcomes and enhance workplace satisfaction through emphasis on effective communication, relationship building and resolving conflict considering intergenerational and cultural differences.
Purpose/Background
In order to achieve the greatest possible outcomes for our clients, team members must be able to communicate and handle daily conflicts with one another. Our clients are inspired and energized by the tremendous efforts of the staff that work with them. Staff/team members are the greatest assets of any human service organization. It is critically important for all team members to understand that their efforts are valued and appreciated, not only by the clients, but from all members of the team. Through listening and speaking honestly and respectfully with the sole intent of providing meaningful, mission-based services, team members make all the difference. Valuing and appreciating the backgrounds, experience, generational assets, strengths, cultural differences and perspectives of each other makes for a vibrant team leading to the best possible outcomes for all involved.
Intended Audience
Direct support professionals, mid-managers, administrative team members, senior leadership team members, all team members from all departments
Learning Objectives
After completing this training, participants will be able to:
1. Identify seven concepts of building effective work teams
2. Explore and state their emotional and physical responses to work
3.State three communication and conflict management methods and use them to create a personal action plan
4. Identify three ways of working effectively with team members who bring diverse perspectives representing five generations as well as rich and vibrant cultural backgrounds
About the Trainer
Christine Singer has more than 36 years of leadership experience in non-profit management, organizational development and workforce development. She holds a master’s degree in education from the University of Massachusetts and a Bachelor of Arts degree in psychology and child development from Connecticut College. She co-authored a training monograph entitled "Non-Aversive Alternatives to Behavior Management" and has received numerous awards for professional and volunteer leadership activities including:
• The Commonwealth of Massachusetts for creating community partnerships
• Berkshire Business and Professional Women, "Woman of Achievement Award"
• Rotary District 7890 "Service Above Self Award"
• United Cerebral Palsy's "Mitzi Scelsi Outstanding Employee Recognition Award"
• Berkshire United Way and Northern Berkshire United Way "Distinguished Volunteer"
Christine provides support to human service, education, and business professionals examining ways to maximize professional development. She serves as a motivational keynote speaker, conducts supervisory and management training and a variety of workshops to increase professional development for all levels of personnel such as effective communication, building effective teams, conflict management, stress management and managing multiple priorities. Christine assists businesses in strategic plan development, feasibility studies, board governance and program consultation. Christine is a certified Woman-Owned Business Enterprise (WBE) in Massachusetts.