ABA Operations Coordinator - Kennedy-Donovan Center - Foxboro, MA

Founded in 1969, the Kennedy-Donovan Center, Inc. provides a continuum of care from infancy through adulthood for individuals with disabilities in 50% of the Commonwealth of Massachusetts. Our Applied Behavior Analysis (ABA) program utilizes evidence-based practices to promote independence with the individuals we serve. Services take place in home-and community-based settings and include 1:1 therapy, parent/caregiver training, and behavior consultation.

The Operations Coordinator works in the Foxboro office to support the daily operations of the ABA Program. This is a part-time, benefit-eligible position, scheduled for 30 hours per week.

Job Responsibilities:

  • Communicate with and be responsive to needs of families and referring agencies
  • Maintain referral/waitlist information and client database
  • Schedule admissions screenings between families and clinical staff
  • Coordinate with insurance companies to verify eligibility/benefits and obtain prior
  • authorizations for services
  • Act as liaison between program, insurance companies, families, referring agencies, and KDC’s
  • internal billing department
  • Assist with administrative needs of the division, such as scheduling of staff/clients and new hire process
  • Report on outcome measures quarterly
  • Assist Director in monitoring financial performance of program
  • Interface regularly with software system to manage program performance
  • Maintain inventory of all departmental equipment (Assessment materials, iPads)
  • Attend required trainings and meetings


  • Health/Dental/Vision coverage
  • Life Insurance, 403(b) retirement account, long- and short-term disability
  • Dependent Care and Medical Reimbursement Accounts
  • Paid sick, vacation, personal, and holiday time
  • Flexible work schedule


  • Bachelor’s Degree preferred; Associates Degree required
  • 2+ years’ experience with administrative support strongly preferred
  • Strong computer skills, including Microsoft Office applications and cloud-based software
  • Experience interfacing with insurance companies and managed care organizations
  • Ability to work independently and as a member of a team
  • Strong interpersonal communication skills when speaking with families and referral sources
  • Must be detail-oriented with strong problem-solving and organizational skills

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