ASSISTANT MANAGER - The Arc of Opportunity - Hubbardston, MA

Full Time
Salary: 14.35 (USD) Hourly

The Assistant Residential Manager provides support to all direct support professionals (overnight awake/asleep, relief) and partners with the Residential Manager (RM) to ensure quality direct support services are provided. The Assistant Residential Manager additionally ensures the daily operations of programs meet Federal, State and agency compliance regulations.

Position Schedule:
Wednesday, Thursday (1pm - 11pm), Friday (3pm - 11pm), Saturday (9am-9pm)


  • In the physical absence of the RM, serves as the senior staff member on-site, providing support and guidance to other direct support professionals.
  • Serves as the Acting Residential Manager during periods when the RM is on vacation, sick leave or other absences not greater than two weeks.
  • Implements Individual Support Plans (ISP) for individuals based on assessments, objectives, and goals.
  • Collaborates with the RM, case managers, and peers in the planning, management, and fulfillment of the agency’s short/long term goals.
  • Provides administrative support to the RM, including case management for an identified caseload.
  • Provides direct service to individuals served.
  • Frequent driving of a motor vehicle and/or van required.
  • Must work a flexible schedule to include nights, weekends, and holidays.
  • Actively advocates for individuals served and demonstrates the agency mission and values in all interpersonal and professional relations.
  • Enhances and promotes The Arc of Opportunity’s strategic initiatives, overall brand, and organizational mission and values through positive promotion and representation.

Required Qualifications:

  • Associates degree in relevant field or some college coursework preferred, High School Diploma or GED required.
  • A minimum of one year experience in a human service field, some human service supervisory or senior staff experience preferred with some background working with the ABI (Acquired Brain Injury) /TBI (Traumatic Brain Injury) population strongly preferred.
  • A valid driver’s license and acceptable CORI/Fingerprint checks & driving record are required at all times during employment with The Arc of Opportunity.
  • Use of personal vehicles is required & must meet all State requirements to include a valid registration, insurance, & safety standards.
  • Must maintain and provide proof of minimum levels of auto insurance coverage as specified by The Arc of Opportunity.
  • Ability and willingness to provide hand over hand assistance in personal care functions, including shower and hygiene assistance.
  • Mathematical aptitude to reconcile monetary accounts for individual served.
  • Flexible work scheduled required with on-call responsibilities as needed.
  • Ability to lift up to 50 lbs.; kneel, bend and carry items; and sustain periods of walking, standing, sitting.
  • Ability to physically assist individuals according to their needs and perform physical restraint if necessary.
  • Communication skills, in written and oral English, which convey clear and concise information in a professional & respectful manner to individuals supported, family members/guardians, government agencies, & community partners.
  • Functional and situational reasoning to follow policy, complete administrative tasks, problem solve, exercise sound judgment, prioritize multiple tasks, & crisis manage.
  • Ability to work independently.

Full time positions offer comprehensive benefits package including vacation and sick leave, paid holidays, health, dental, life, disability, and 401K. Advancement opportunities.

The Arc of Opportunity is an affirmative action/equal opportunity employer committed to building a diverse and inclusive workforce. Applications from women, minorities, individuals with disabilities, and veterans are strongly encouraged.

The Arc of Opportunity North Central Massachusetts is a smoke free workplace and campus.

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