Case Manager - Bay Cove Human Services - Boston, MA

Schedule: 8am to 4pm Monday through Friday

Salary: TBD


  • The primary responsibility of this position is to engage homeless adults in the next step programs that lead to permanent housing and increased self-sufficiency.
  • The Case Manager position will be spent doing extensive outreach in the dining room and follow up case management services.
  • Complete intake, Information Disclosure Agreement to assess client’s needs and discuss possible resources.
  • Develop with the client an Individual Service Plan that is strengths based and identifies individual needs, goals and a plan of action.
  • Advocate for and assist clients with securing eligible benefits including: SSI, SSDI, Veterans Disability, unemployment compensation, pensions and/or tax refunds and Health Care.
  • Maintain appropriate records, track client’s progress and collect information based on the program requirements.
  • Partner with Boston Healthcare for the Homeless Program (BHCHP) and other day center staff through weekly staff meetings and additional case conference meetings when necessary.


  • BA preferred (degree requirement can be waived with an additional year of experience).
  • Two years direct care experience providing services to adults with mental illness, homelessness, and addiction issues.
  • Proficiency in word processing and HMIS computer functions.
  • Demonstrated professional communication and organizational skills.
  • Demonstrated ability to work effectively and collaboratively with a culturally diverse population of clients, other care providers, family and community members.
  • Ability to function under pressure in a fast-paced human service environment.
  • Ability to be flexible, open and responsive to ongoing industry changes.
  • Driving License Required? No


  • Excellent benefits package including health and dental insurance, 403(b) retirement plan, tuition reimbursement/remission, paid vacation & holidays, sick time pay, and employee referral bonuses.

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