Chief Operating Officer - Cardinal Cushing Centers, Inc. - Hanover, MA

Cardinal Cushing Centers, Inc is looking for a Chief Operating Officer with a high degree of emotional intelligence, professionalism and integrity. Ideally, this candidate will have experience leading organizations through periods of change and growth with demonstrated success in organizational development, program management and program operations. They must be motivated by change and have a track record of implementing systems, organizational structures, and processes to achieve organizational goals.

At the Cardinal Cushing Centers, we support people with intellectual and developmental disabilities, providing possibilities and opportunities for growth and advancement. Our programs for students, adults and community members include education, employment training, transition services, residential care, therapeutic and recreational services.

The Chief Operating Officer is responsible for providing leadership and management of daily program operations as well as the implementation and execution of strategic goals of Cardinal Cushing Centers.

This position partners with the President & CEO to drive and support operational innovation and excellence within the organization overall.

PRIMARY DUTIES AND RESPONSIBILITIES

Participates as a member of the Senior Leadership Team to provide a united, visible and strong leadership presence across the organization
Partners with the President & CEO and Senior Leadership Team to promote long range plans and strategic goals that align with organization mission and values
Works with President & CEO and Chief Financial Officer to assess organizational performance against both the annual budget and Cardinal Cushing Centers short and long-term strategic goals and objectives
Responsible for the management and oversight of the day-to-day operations which include program development and management, facilities, and technology.
Responsible for designing and implementing cross functional operational processes that promote collaboration and expand organizational impact
Provides support and supervision to the management team to ensure compliance with all funder, licensing requirements as well as applicable accreditation standards
Access current operations and related controls and determine changes needed for maximum efficiencies
Must be able to relate effectively with adult services and school community by articulating needs of individuals we support
Communicates with key professionals with national recognition to enhance the agencies connection with state-of-the art treatment and marketing purposes
Improves and builds where necessary effective administrative systems and physical infrastructure.
Meets with boards and committees of the organization and performs all other duties as assigned by the President & CEO
Upholds the mission and corporate values of Cardinal Cushing Centers, Inc
Assumes additional responsibilities as assigned

SUPERVISORY RESPONSIBILITIES:

Direct:

Vice President of Adult Services
Vice President of Student Programs and Services
Director of Facilities
Director of Information Technology

Qualifications

Master’s degree or MBA preferred
Seven to ten years of demonstrated, relevant, experience working in a complex organization with multiple revenue streams and services.
Experience in non-profit, health and human services agency and/or Massachusetts Chapter 766 approved private schools a plus
Proven prior experience as a COO or relevant role

Skills/Abilities/Competencies

Must be an effective team-oriented leader capable of motivating staff and promoting a culture of operational excellence while managing the changing needs of a growing organization
An effective communicator and collaborator across all levels of the organization
Have the ability to relate openly and comfortably with diverse groups of people from a wide variety of backgrounds including staff, clients and families, and community partners, both internally and externally
Must possess exceptional interpersonal skills and demonstrate commitment to providing excellent customer service and teamwork
Must be mission driven and face obstacles with determination and energy; decisive with both a collaborative and data driven orientation
Capable of understanding strategy and reducing it to practice through tactical planning and management.
Work well with, and be responsive to the needs of internal and external customers, including the Board of Directors, funding sources, other provider organizations and Cardinal Cushing Centers staff
Highly developed analytical skills necessary to maintain clear business picture, plus entrepreneurial skills to recognize new business opportunities
Strong ability to analyze and solve problems effectively and efficiently
Communicate effectively both verbally and in writing
Ability to provide innovative solutions to complex problems

PHYSICAL DEMANDS

May need to assist in outside search of a missing student
May need to assist in physical intervention with an individual according to Safety Care standards
May need to assist in lifting individuals

WORKING CONDITIONS