About The Arc of Opportunity
The Arc of Opportunity is a civil and human rights movement, supporting individuals with disabilities and their families in North Central Massachusetts. Our mission is to create and support lifetime opportunities in the community for individuals with disabilities and their families to reach their fullest potential. We seek caring, compassionate, and reliable staff interested in making a difference in the lives of others.
THE JOB
The Human Resources Generalist will report to The Vice President of Human Resources and serve as a trusted HR advisor to Program Managers and Division Directors. This person will support the overall work of the HR team by executing and delivering on a range of key responsibilities including human resources, benefits management, and communication with internal and external stakeholders.
To be successful in this role, you'll be team-oriented, comfortable working independently, and adept at navigating a fast-paced environment where you're asked to wear multiple hats at once. You will deploy HR technical knowledge, analytical ability, systems thinking, and process improvement techniques to help drive organizational development in support of The Arc of Opportunity’s programming.
KEY RESPONSIBILITIES
HR Administration
Help identify common themes and trends from communications with staff that indicate a need for clarity, training, or HR communications; then help build said training and communications content in partnership with the Vice President of Human Resources.
Document, update, and help improve HR processes to better serve the needs of the organization.
Support accurate and comprehensive documentation, including the preparation of letters/memos, file audits, complete benefits document submissions, follow-up actions to obtain documentation needed, E-Verify resolution, and more
Handle employee records and information in a sensitive and secure manner; help uphold guidelines for access to confidential data and appropriately respond to requests re: personnel files
Ensure employee onboarding and exit interviews are completed in a timely and accurate manner.
Support the timely processing of employee changes via the HRIS by ensuring appropriate supporting documentation has been created/received, and submitted to support the change
Familiarize staff members with HR policies, information, and processes via info sessions, email communications, etc.
Help train and provide support to key stakeholder groups on the hiring processes and guidelines
Assist with the creation of basic forms and documents in support of HR processes
Partner with the Safety Committee to identify injury trends, reduce risk, and maintain OSHA report logs and process workers comp claims
Project Management & Support
Support organizational development efforts, serving as project lead and driving project to completion, as needed
Support agency wide HR priorities providing technical and analytical support
Suggest process improvements and propose projects that will support continuous improvement of HR operating procedures and services to staff
Communicate effectively with key stakeholders and seek feedback on a regular basis to ensure HR partnership is always evolving/improving
Employee Benefits
Provide timely and high-quality support to both internal and external requestors regarding The Arc of Opportunity’s benefits programs
Help guide employees on how to properly select and submit benefits selections in HRIS and vendor system, connecting employees to external resources, as appropriate
Liaise with benefits broker to connect employees to resources, to resolve escalated cases, and to help implement new vendor platforms or resources, as needed
Help create and coordinate benefits resources for staff members, such as trainings, info sessions or FAQs
Support the annual Open Enrollment process for benefit plans
Ensure that all benefits plan materials are posted on The Arc of Opportunity’s intranet and maintained in other relevant resources
WHO YOU ARE
Analytical. Strong ability to deconstruct HR information into smaller categories in order to draw conclusions and make data-based decision.
Empathetic. Off-the-charts EQ with solid relationship management and negotiation skills; an acuity for developing alliances and coordinating shared interests of all parties within a highly matrixed environment.
An exceptional written and verbal communicator. Must possess a high degree of comfort and practice in public speaking and brand ambassadorship.
Insightful. A keen ability to decipher information from insight, sophisticated knowledge of intersectional analysis.
Current and future trends conscious. A curiosity for and a finger on the pulse of current HR trends.
An organizational leader. A high degree of comfort and confidence stepping up as a thought-leader. Collaborative by nature with an affinity for working cross-functionally. A discernible passion for developing people and organizations.
Committed to intersectional equity. An ability to lead across difference and model a commitment to continuous learning and exploration of race, equity, inclusion, and cross-cultural competency in the workplace.
WHAT YOU BRING
Two to Five years successful HR Generalist experience
HRCI certification or SHRM Human Resources Certification is a plus
Strong working knowledge with Federal, State and Local employment laws
Experience with HRIS database systems (such as ADP) preferred
Discretion to handle confidential information
Customer service mentality and solution focused mentality
Strong attention to detail, excellent organization skills, and analytical abilities
Ability to present facts and recommendations in oral and written form
Ability to take initiative and manage multiple projects at one time
Proficient in Microsoft Office software suite
Commitment to diversity and inclusion
PHYSICAL REQUIREMENTS
Ability to lift and lower up to 50 pounds, kneel, bend, and sustain periods of walking, standing, and sitting.
Ability to work for extended periods sitting and looking at computer while completing repetitive motions to include substantial movements (motions) of the wrists, hands, and/or fingers.
Close visual acuity to perform an activity such as preparing and analyzing data and figures; reviewing detailed information; viewing a computer monitor; and extensive reading.
MENTAL REQUIREMENTS
Strong written and verbal communications skills.
Mathematical aptitude for budgetary, funding, cost/benefit analysis and general business purposes
Ability to convey clear directions, desired results, and vision to recruits, community partners, peers, and senior management
Functional and situational reasoning to follow policy, problem solve, exercise sound judgment, prioritize multiple tasks, and manage crisis.
The Arc is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics.
When an applicant with a disability needs an accommodation to have an equal opportunity to apply and/or interview for a job, they may request it orally or in writing through the VP of Human Resources.