Operations Manager - Bay Cove Human Services - Boston, MA

Schedule: Mon- Friday

Salary: 45,000 - 48,000 with great benefits


  • Provide shift management duties as assigned by the Team Leader including, (1) providing direct support to staff, including monitoring & coordinating daily team schedules and supporting staff both in the office and field, (2) serving as a liaison between Persons Served and staff, such as attending to the needs of office walk-ins and calls from Persons Served/natural supports, and (3) actively participating in the daily team meeting.
  • Greet people at PACT office and answer telephone calls including performing the following: 1) triage and coordinate communication between the team and Persons Served; 2) get answers to questions for Persons Served, families, community sources, and agencies; 3) work with callers to relieve urgent situations or to temporarily manage them until other staff are available; 4) attend to symptomatic behavior of Persons Served who come into the PACT office; 5) decide when and how quickly to refer calls to other staff and act accordingly; and 6) assess and report clinical behaviors and information (such as poor self-care, medical problems, and increased overt symptoms such as agitation) that are out of the ordinary for that particular Person Served.
  • Complete administrative tasks for the program including insurance billing verifications; SDR completion; track outcomes and performance measures; credit card reports; typing letters and memos; collecting data and preparing reports; preparing check requests for Persons Served and program funds; preparing release of information forms to obtain Person Served psychiatric and medical records Prepare the monthly staff work schedule, Order and maintain program supplies, equipment, and furniture and arrange for repair of office furniture and equipment, while ensuring that all purchases and repairs remain within budget.
  • Maintain and monitor PACT Person Served physical and electronic charts according to program, agency, and stakeholder standards, including the following: set up charts for newly admitted Persons Served, file materials in charts, and conduct record reviews as requested.
  • Manage and operate the system to disperse money (cash, gift cards, and checks) to Persons Served according to individual budgets while ensuring that all transactions are documented and that a signed receipt is stored for all money distributed.
  • Manage and operate the system to disperse petty cash to staff according to the Team Leader’s direction while ensuring that all transactions are documented, that a receipt is collected for each transaction, and that timely and accurate petty cash check requests are submitted at least monthly to replenish the petty cash fund.
  • Conduct post-discharge surveys with a goal of collecting data that will help inform service planning and quality improvement efforts.
  • Ensure organized and complete electronic and paper filing systems (both administrative and record) by filing, scanning and filing documents to appropriate folders, uploading requested documents to BayCis, and by purging and storing paper records in accordance with agency policy.
  • Ensure program cleanliness via oversight of the cleaning services.
  • Provide administrative assistance to the PACT psychiatrist, including managing the schedule of psych visits.
  • Complete other duties and tasks as assigned by supervisor.


  • Bachelor’s degree in human services or a related field preferred.
  • Previous experience providing services to individuals diagnosed with severe and persistent mental health issues (such as a direct care worker, clinician, respite care provider or related employment) strongly preferred.
  • Knowledge of accounting procedures, medical records management, and personnel policies and procedures is required.
  • Strong commitment to the right and ability of each person with a severe and persistent mental illness to live in normal community residences; work in market jobs; and have access to helpful, adequate, competent, and continuous supports and services.
  • Professional written and oral communications skills.
  • High degree of personal organization, attention to detail, and time management skills.
  • Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.
  • Use of personal cellular telephone for work communication.
  • Ability to climb stairs and carry up to 40 pounds.
  • Valid driver's license and use of one’s personal vehicle.
  • Driving License Required? Yes


  • Excellent benefits package including health and dental insurance, 403(b) retirement plan, tuition reimbursement/remission, paid vacation & holidays, sick time pay, and employee referral bonuses.

Log in