Residential Operations Manager - Bay Cove Human Services - Caswell 1, Taunton, MA




  • Meet on an on-going basis with the program staff to review documentation such as Assessments, Progress Notes, Data Collection Systems, and Behavior Plans.
  • Review program records on an ongoing basis.
  • Develop a plan for assuring records are maintained in the required timeframe and meet DDS and CARF standards.
  • Assist staff in clinical writing as needed in conjunction with program SPD and PDs.
  • Provide on-going training in the area of documentation on an individual and group level.
  • Write designated ISP assessments, reviews, and progress notes on individual consumers as assigned by supervisor.
  • Take meeting minutes as requested.
  • Remain current with all forms of consumer documentation as required by Bay Cove and regulatory agencies.
  • Complete varied administrative support tasks, such as copying, typing, filing, etc.
  • Complete short and long-term special projects as needed Data entry for database operations as assigned.
  • Assist with intake coordination Assist with scheduling and meeting facilitation as needed.
  • Use of personal cellular phone required.
  • Maintain agency vehicles.


  • BA or at least 3 years case management experience or 1 year program management experience required.
  • Ability to assist staff in developing and maintaining client records on an on-going basis.
  • Department of Public Health certification in medication administration is required.
  • Applicants lacking medication certification must become certified within 60 days of date of hire to retain employment.
  • Prior experience working with individuals with mental illness and/or developmental disabilities.
  • Demonstrated strength in writing and organizational skills.
  • Computer literate in Windows, Word, and Excel.
  • Schedule flexibility.
  • Solid understanding of basic clinical and program model concepts.
  • Ability to develop, implement and evaluate training curriculum.
  • Able to lift and carry supplies, groceries, etc.
  • Able to use stairs for visits to apartment and program sites
  • Driving License Required? Yes

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Bay Cove Human Services Benefits

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