Senior Person Centered Plan Manager - The Arc of Opportunity - Fitchburg, MA

The Senior Case Manager (SCM) will ensure a high standard of quality within the assigned Program Models in compliance with State, Federal and Agency regulations. The SCM will report to the Program Director of Individualized In-Home Supports and acts as a positive role model and mentor to other staff by providing service standards of excellence through supervisory conferences within an assigned area.

Position Schedule: Monday to Friday, 8am to 4pm

Job Responsibilities

Works closely with the assigned IIHS-team members and Interdisciplinary Team in delivering service standards of excellence that ensure operational compliance within assigned program models in accordance with federal, state and agency regulations.

Directly Supervises assigned IIHS- team members, carries a reduced caseload.

Reports to the Program Director of Individualized In-Home Supports regarding caseloads and team members progress, including but not limited to assessments, progress notes, ISP process and, annual paperwork.

Maintains and monitors all electronic data base documentation.

Frequent driving of a motor vehicle and/or van, agency and/or personal.

Assists with obtaining information and accessing other health care and community services.

Functional and situational reasoning ability to gather and apply factual information, exercise sound judgment, problem solve and apply principles of influence systems such as motivation, team building, accountability, coaching/counseling of staff and leadership within the scope of the position.

Cross-functional communication skills, which convey clear direction, desired results and vision to direct reports, individuals/families served, government agencies, peers and senior management.

Responsible for implementing key objectives, ensuring high standards of direct care and ongoing monitoring and management of operations.

Actively advocates for individuals served and demonstrates agency mission and values in all interpersonal and professional relations.

Participates in the creation, scheduling and facilitation of Virtual Activities.

Conducts oneself professionally, maintaining respect, following regulations and agency policies and adhering to confidentiality requirements in all assigned duties

Other duties as assigned.

Qualifications * A valid driver’s license and acceptable CORI/Fingerprinting and driving record are required at all times during employment with The Arc of Opportunity. Use of personal vehicles is required and must meet all state requirements to include valid registration, insurance, and safety standards.

Bachelor’s Degree required, preferably in related field. Experience in related field preferred.

Knowledgeable about community resources to better assist individuals served in achieving their goals while seeking to empower and enhance their quality of life.

Ability to meet the physical requirements of the job.

Functional and situational reasoning to follow policy, complete administrative tasks, problem solve, exercise sound judgment, prioritize multiple tasks, and crisis manage.

Communication skills both written and oral, which convey clear and concise information in a professional and respectful manner to individuals supported, family members/guardians, peers, government agencies, community partners and all employees throughout the organization.

Flexible work scheduled required with on-call responsibilities as needed.

Intermediate computer skills.

The Arc is an equal opportunity employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics.

When an applicant with a disability needs an accommodation to have an equal opportunity to apply and/or interview for a job, they may request it orally or in writing through the VP of Human Resources.

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