Site Manager, Randolph - Triangle Inc. - Randolph, MA

Position Overview:

Triangle has an immediate opening for a Site Manager in our Randolph location. The qualified candidate will supervise a team that provides the support, challenge, and opportunity people with disabilities need to achieve their career and personal goals.

Essential Duties and Responsibilities:

Supervises staff to deliver community based activities that are aligned with Community Based Day Supports and Employment Supports models
Manages, updates, and verifies work and CBDS schedules, distributes to team, and oversees implementation
Creates and sustains a safe environment for participants emphasizing Positive Behavior Supports
Ensures proper participant supervision is being provided in-house and in the community, at supported employment sites, and during times of transition including transportation at beginning and end of day
Serves as primary point of contact for families, school partners, state funding partners, and community/employer partners
Implements contracting and billing procedures for DDS and school contracts
Networks and connects with community organizations to set up opportunities including volunteering/internships, employer tours, social/recreational, employment skills and independent living activities, all performed in the community
Ensures programming and employment activities most often occur in the community
Oversees training and orientation of new staff for software systems, programming components, and program related logistics
Coaches staff to provide individualized support and problem solving for participants and their families
Reports progress and challenges to Director of Transition & Community Services on a regular basis
Ensures and maintains proper staff to participant ratios; provides direct care support as needed
Provides regular checks-ins with direct reports, their staff, and program participants to ensure services relate to individual’s goals, needs, desires & interests
Consults with Program Coordinators to ensure consistent case management practices are followed
Along with Program Coordinators, implements systems to collect accurate data as needed for ISP’s, behavior plans, monthly progress notes, etc.
Provides oversight to ensure ISP documents are submitted on-time and ISP goals are met; checks HCSIS for any ISP submissions or Incident report related issues that need to be addressed
Leads site to successful QUEST audits every 2 years
Ensures Employment Specialist is billing as assigned, developing employment leads, and job coaching participants as necessary; reassigns staff as needed to provide employment supports
Ability to cold call companies/businesses/organizations to create volunteer and employment opportunities
Participates in agency wide committees and initiatives as assigned
Other duties as assigned

Training Requirement: The employee will be trained in and capable to implement SafetyCare positive behavioral support oriented behavior management skills. In accordance with SafetyCare behavior management protocols, the employee may need to provide physical behavioral management techniques (i.e., one or two-person stability holds) in order to keep participants safe.


Attends other meetings or trainings that may be required
Ensure site is clean and presentable
Review, remedy, and submit weekly billing via Penelope or other reports


Identifies needs and resources for staff training and development
Reviews contract utilization reports and adjusts accordingly
Audits and reviews participant charts, Penelope database notes, and/or HCSIS entries in order to ensure proper documentation and in timely manner
Tracks and balances petty cash for Community Based Day Supports/Employment Programs
Reviews, controls, and approves employee expense reports
Reviews budget and contract utilization; adjusts accordingly
Coordinates with Program Coordinators and staff to create and implement monthly schedules for program; solicits and provides feedback on a consistent basis to improve quality of services
Audits 2 participant binders per month and provides feedback to Program Coordinators
Conducts bimonthly staff meetings
Provides monthly, one-on-one documented supervision with direct reports
Attends bimonthly managers’ meetings
Serves as site representative (or appoints) for APLT, Human Rights Committee
Meets monthly with Director of Transition & Community Services for supervision
Create agenda and lead monthly check in meetings with school partners
Conducts vehicle inspections, maintenance checks, and reports issues as appropriate


Conducts fire drills regularly and log the results of the drill in the fire safety book
Submits progress reports to school partners

As Needed:

Supports staff and creates team setting for productive and positive environment
Intervenes in significant behavioral incidents to ensure the safety of participants and staff
Reports any internal or external maintenance needs to the building owner and/or Triangle Facilities Manager as appropriate
Reports or manages repairs or maintenance issues with Triangle vehicles; informs appropriate parties as necessary
Leads interviewing and hiring new employees for site, communicating with Director and Human Resources as appropriate
Oversees the review and intake of potential referrals; communicates with DDS, Director, Quality Assurance, and Clinical Supports as necessary
Supports Employment Specialist in attaining competitive employment opportunities
Review potential referrals for new students, communicate with funders, and facilitate tours for families; track intake process
Attends and represents Triangle at philanthropic or community events
Works night and weekend hours as needed/required to support program, staff, and participants
Other duties as assigned


Bachelor’s Degree in related field preferred; may substitute with combinations of prior experience/credentials
2 or more years of Direct Care experience required (day, residential or other related field)
2 or more years of Supervisory/Managerial experience
State/Federal background check
Massachusetts Driver’s License and clear driving record

Language Skills

Ability to verbally communicate
Ability to read, analyze, interpret, and write documents.

Ability to respond and navigate common inquiries or complaints from regulatory agencies, or

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