Full Time
GENERAL SUMMARY
Manages Transportation Department Staff and acts as a liaison between department personnel and the Director of Transportation. Performs payroll duties and other reporting functions by the direction of the Director of Transportation. Together with the Director of Transportation and the Transportation Assistant, performs the upkeep of vehicle maintenance and other departmental records in order to ensure safe and efficient fleet operations.
ESSENTIAL JOB FUNCTIONS*
- Schedules and coordinates driver and route schedules, ensuring that all daily transportation routes are staffed.
- Works closely with the Transportation Assistant to oversee maintenance schedules for all Agency vehicles including those assigned to specific programs.
- Oversees and maintains records, as required by the Massachusetts Human Service Transportation office, the Local Regional Transit Authority, and the Agency.
- Assists with contract billing and reporting; including updates to route documentation, COVID-19 protocol documentation, and monthly Service Delivery Reports.
- Ensures drivers are obeying all safety practices, State and Local regulations, and are in compliance with their required trainings.
- Assists the Director of Transportation in the orientation and training of all new drivers and Agency staff who require driving related training.
- Reports all accidents in a timely fashion and in accordance with Agency and regulatory standards.
- Performs all duties of the Van Driver, as documented.
- Maintains regular, open lines of communication and a positive rapport with families, guardians, Agency staff, neighbors, and community members.
- Serves as mandated reporter for suspected cases of abuse and/or neglect to the Disabled Persons Protection Commission (DPPC).
SUPERVISORY RESPONSIBILITY
- Supervises the Transportation Department Van Drivers and Transportation Assistant.
OTHER DUTIES AND RESPONSIBILITIES
- Works as a relief driver, as needed.
- Performs additional duties, as assigned.
COMPETENCIES
- Leading/Directing Others: Exhibits confidence in self and others; provides vision and inspiration to peers and subordinates; lays out work in a fair, well-planned, and organized manner; inspires, motivates, challenges and provides support to others to perform well and fulfill the vision; accepts feedback from others; gives appropriate recognition to others; is a clear communicator.
- Total Quality Management: Is dedicated to providing the highest quality services that meet the needs and requirements of internal and external customers; is committed to continuous improvement through empowerment and performance management; creates a learning environment leading to the most efficient and effective work processes.
- Adaptability: Able to deal with frequent change, delays, or unexpected events; manages competing demands; changes approach or method to best fit the situation; inspires others to be adaptable to change.
- Ethics, Values and Diversity: Promotes an appropriate and effective work environment and strives to ensure that the agency’s core values and beliefs are applied during all circumstances; genuinely cares about people; deals effectively with all races, nationalities, cultures, disabilities, ages, lifestyle choices and genders; supports equal and fair treatment and opportunity for all; adheres to and promotes the Americans with Disabilities Act (ADA); advocates for the rights and interests of individuals with disabilities to maximize their potential in the programs and communities of their choice.
- Integrity and Trust: Is respectful, truthful, and transparent; keeps confidences; takes ownership and responsibility for decisions and outcomes.
- Problem Solving and Judgment: Probes all useful and constructive sources to find pertinent answers; can analyze issues, identify problems and work toward appropriate solutions; collaborates with others or as part of a team; displays willingness to make decisions; makes timely decisions; exhibits sound and accurate judgment.
- Oral and Written Communications: Speaks clearly, appropriately and effectively with a diverse group of individuals; is an active listener and gets clarification when necessary; participates constructively in meetings; is able to write clearly and succinctly; is able to communicate clearly in a variety of settings and situations.
PREPARATION, KNOWLEDGE, SKILLS & ABILITIES
- High school diploma.
- Must be at least 21 years of age.
- Prior staff management, fleet operation, and route scheduling experience preferred.
- At least three years’ prior experience providing transportation services for individuals with disabilities preferred.
- Valid driver’s license in the state of Massachusetts and proof of an excellent driving record for the past 5 years.
- Proficient with Excel, Word, and Outlook.
- Familiarity with ADP payroll and other Transportation Management Software programs preferred.
- Strong organizational skills.
- Ability to follow directions and read maps.
- Successful completion of all Regional Transit Authority and Agency mandated trainings required upon hire.
WORKING CONDITIONS/PHYSICAL DEMANDS
- Ability to assist individuals in and out of the vehicle.
- Ability to physically intervene in instances of extreme behavior that might jeopardize safety of individuals supported and staff.
- Ability to perform wheelchair securement protocols.
- Ability to lift up to 50 pounds.
- Ability to pull up or transfer individuals weighing up to 250 pounds.
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.
*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.