Relief Staff
GENERAL SUMMARY
- Provides safe and timely transportation to individuals with disabilities between their residences and day sites.
ESSENTIAL JOB FUNCTIONS*
- Ensures and safeguards Agency program participants’ human dignity, rights, and liberties.
- Adheres to all applicable Cape Cod Regional Transit Authority (CCRTA) and Agency regulations, policies and procedures, as well as, state and local laws in the operation of vehicles.
- Maintains consistent and clear communication with Transportation Coordinator and other designated staff.
- Provides safe and timely pick-up and drop-off of specified program participants, following routes, schedules, and procedures authorized by the Transportation Coordinator.
- Assists those program participants requiring help entering or leaving the vehicle; escorts participants requiring additional assistance to or from the vehicle.
- Checks and responds to messages in a timely manner before beginning morning and afternoon routes.
- Completes and submits all required paperwork including attendance sheets and vehicle checklists.
- Attends training sessions, staff meetings and related programs, as scheduled.
- Maintains internal and external cleanliness of vehicle.
- Serves as mandated reported for suspected cases of abuse and/or neglect to Disabled Persons Protection Commission (DPPC).
OTHER DUTIES AND RESPONSIBILITIES
- Performs additional duties, as assigned.
COMPETENCIES
- Adaptability: Able to deal with frequent change, delays, or unexpected events; manages competing demands; changes approach or method to best fit the situation; inspires others to be adaptable to change.
- Ethics, Values and Diversity: Promotes an appropriate and effective work environment and strives to ensure that the agency’s core values and beliefs are applied during all circumstances; genuinely cares about people; deals effectively with all races, nationalities, cultures, disabilities, ages, lifestyle choices and genders; supports equal and fair treatment and opportunity for all; adheres to and promotes the Americans with Disabilities Act (ADA); advocates for the rights and interests of individuals with disabilities to maximize their potential in the programs and communities of their choice.
- Integrity and Trust: Is respectful, truthful, and transparent; keeps confidences; takes ownership and responsibility for decisions and outcomes.
- Problem Solving and Judgment: Probes all useful and constructive sources to find pertinent answers; can analyze issues, identify problems and work toward appropriate solutions; collaborates with others or as part of a team; displays willingness to make decisions; makes timely decisions; exhibits sound and accurate judgment.
- Oral and Written Communications: Speaks clearly, appropriately and effectively with a diverse group of individuals; is an active listener and gets clarification when necessary; participates constructively in meetings; is able to write clearly and succinctly; is able to communicate clearly in a variety of settings and situations.
PREPARATION, KNOWLEDGE, SKILLS & ABILITIES
- High school diploma or equivalent required.
- Prior experience providing transportation services for individuals with disabilities preferred.
- Ability to follow directions and read maps.
- Must be able to effectively communicate in both verbal and written form with coworkers and supported individuals and read fluently.
- Valid driver’s license in the state of Massachusetts required.
- Documented physical indicating fitness for job.
- Successful completion of all state and Agency mandated trainings required upon hire.
SUPERVISORY RESPONSIBILITY
- No supervisory responsibility.
WORKING CONDITIONS/PHYSICAL DEMANDS
- Ability to assist adults with disabilities in and out of the vehicle.
- Ability to physically intervene in instances of extreme behavior that might jeopardize safety of individuals supported and staff.
- Ability to perform wheelchair securement protocols.
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.