Positioning Your Agency for Emerging Service Delivery Trends

Thursday, May 16, 2019 - 9:30am to 3:30pm
Crowne Plaza Natick
1360 Worcester Road
Natick, MA 01760
Constellation Ballroom


A limited number of hotel rooms have been blocked for this event. Ask for The Association of Developmental Disabilities Providers Training Event May 2019 to purchase a room. The phone number is 800-265-0339. Special rate ($149/night + tax) available until April 15.



OPEN MINDS founder and chief executive officer, Monica E. Oss will provide this training on national service delivery trends affecting ADDP members across the Commonwealth. This one-day event will feature a panel discussion of providers focused on areas of health care related to intellectual and developmental disabilities (I/DD), and the role of data analytics and health care information technology for improving long-term services and supports (LTSS). Various factors that agency's should consider in their future strategic planning efforts will be reviewed.


The role of LTSS providers in health plans is changing dramatically. In an already turbulent market, executives of agencies providing LTSS services need to remain informed and plan for change in order to succeed. Events like this training are a great way for LTSS providers and other industry participants to gain the insights and advice of industry leaders to ensure their organizations remain competitive and sustainable.

During her presentation, Ms. Oss will provide an overview of health and human services market trends and explore the changing health plan perspectives on managed care and LTSS. This session will highlight:

• Current U.S. spending on long-term services and supports;
• The increasing use of managed care financing and the trends in health plans such as value-based contracting;
• Health plan approaches to LTSS system optimization;
• The changing role of I/DD providers in health plans; and
• Emerging issues for the I/DD field.

Intended Audience:

Senior leadership and management, finance and billing staff are encouraged to attend.

Learning Objectives:

  • Identify national payer landscape and opportunities for the Massachusetts I/DD provider
  • Education on Value Based and Alternative Payment Opportunities
  • Evaluating relevant partnership / affiliation needs
  • Understanding how marketing principles can enhance your managed care strategy
  • Strategies for how to position your agency for change

About the Speaker:

Monica E. Oss, M.S. is the founder of OPEN MINDS. For the past two decades, Ms. Oss has led the OPEN MINDS team and its research on health and human service market trends and its national consulting practice. Ms. Oss is well known for her numerous books and articles focused on the strategic and marketing implications of the evolving health and human service field. She has unique expertise in payer financing models, provider rate setting, and service pricing. She has led numerous engagements with state Medicaid plans, county governments, private insurers, managed care programs, service provider organizations, technology vendors, neurotechnology and pharmaceutical organizations, and investment banking firms – with a focus on the implications of financing changes on delivery system design.

OPEN MINDS is a national strategic advisory firm specializing in the sectors of the health and human service industry serving individuals with complex support needs: children and family services; intellectual and developmental disabilities; chronic disease management; long-term care; and social services.

Founded in 1987 and based in Gettysburg, Pennsylvania, the 75+ associates believe by providing the latest market intelligence and management best practices to organizations serving the health and social support needs of the most vulnerable individuals, those organizations will be better able to provide efficient and effective services.

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